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Search Houses General conditions Calendar Map Contact Search in German ACCOMMODATION > Holiday houses > General conditions General conditions: Rental contract One signed copy of the contract is to be returned to The Tourist Office. The deposit of DKK 1.000 / EUR 140 must be paid no later than two weeks after the contract is signed. The rental must be paid to the tourist office no later than 8 weeks before arrival. For tenancy agreements entered later, the full payment must take place at the time stated in the agreement. Deposit The deposit will be returned to the tenant after inspection of the holiday house. The tenant will receive thepaid in deposit within three weeks. The deposit will be returned through your bank, if the following informa-tion is given together with the booking: Name and address of the bank, swift code and IBAN number. If this information is not given or is not correct, the deposit will be returned by check, deducted the cost to the bank. If the holiday house is not returned according to our conditions you will be contacted. By 4 weeks tenancy, the deposit amounts to DKK 6000/EUR 833.The deposit will be returned within 10 days after departure according to our general conditions. Addition The price does not include use of electricity, unless this has been stated in the description of the house or on the tenancy agreement. The rate for electricity is DKK 2.50 kWh. Settling of electricity is made before depar-ture at the house. You find the slips for settling of electricity in the house.The tourist office does not take any responsibility for any price regulations due to alterations in supplier cost, adjustments etc. At each tenancy agreement a compulsory dispatch fee of DKK 100.- will be charged. Cancellation/Alteration of tenancy agreement A cancellation is only accepted in writing and is not valid until the date it has been received by The Tourist Office. By cancellation up to 8 weeks before the date of arrival the deposit is lost. By cancellation less than 8 weeks before the date of arrival the tourist office withholds the total amount. By changes in the rental period or of the holiday house a fee of DKK 250.- is charged. In case of illness A compulsory cancellation fee of 4% is included in the price of the rent. In case of serious illness or death of the tenant or close family, the tenant can cancel the tenancy agreement. The deposit and rental will be re-funded without any deductions. A medical certificate is required for the above. Complaints Complaints must take place in writing and given to The Tourist Office, who will forward the complaint on to the owner of the house, if The Tourist Office can not undertake the responsibility. Complaints must inces-santly be given to The Tourist Office no later than 48 hours after arrival. Defects or faults which arise later must be given to The Tourist Office immediately. Complaints given later (for instance after departure from the holiday house) can not be recognised. In matter of disputes that can not be solved with the intervention of The Tourist Office, the tenant will receive the owners name and address from The Tourist Office. The dispute between owner and tenant is hereafter irrelevant to The Tourist Office. Any dispute - either between the ten-ant and the owner or between the tenant and The Tourist Office is settled according to Danish rules of law. Lawsuits can only be brought in action at the court in Viborg, which is listed as venue.   General conditions The Tourist Office is committed to run its business in accordance with good business costume. The selection and the description of the holiday houses are undertaken with care and based on inspections. The Tourist Office is not the owner of the holiday houses, but only intermediary of the tenancy agreement between the owner and the tenant. The Tourist Office is not responsible for any damages which the tenant or the persons which accompany the tenant or their property cause during the tenancy period. It lies with the tenant to make the necessary insurance. The owner and the Tourist Office do not take any responsibility in connection with the occurrence of in-sects (ants, bees, mice, earwigs, flees etc.) in or at the house. The owner and the tourist office do not take any responsibility for suddenly occurred damages (storm, breakdown of instalments and break-downs, blocked pipes etc.) and the side effects of these, but will make sure that the damage is repaired as soon as possible after the complaint is handed in. The Tourist Office does not take any responsibility for changes that has nothing to do with the actual stay in the holiday house (for instance changes of bathing possibilities, fishing rights, increased taxes and dues, the closing down of bus lines and shops, road and construction works, environmental pollution etc.) Such as the tourist office does not take any responsibility for an impaired stay when this is due to force majeure, local regulations and orders (e.g. flooding, bathing prohibition, shortage of water, poorer quality of the drinking water, closing down of swimming pools etc.). The number of persons listed in the brochure must be in accordance with the number of persons actually staying in the holiday house. The owner and the tourist office have the right to send away extra persons. Camping in tents and caravans on the ground is not allowed. Flea free pets can only be brought if the house has a dog symbol in the catalogue. The owner and the Tourist Office have the right to expel the tenant immediately without compensation if the signed tenancy agreement is seriously broken. The tenant is responsible for the cleaning of the holi-day house. By departure the house, furniture and outdoor ground must be cleaned and left in the same condition as by arrival. Possible damages, lack of cleaning etc. by departure will – if possible – be de-ducted from the deposit of the holiday house. The responsibility for lacks by the rented holiday house, for breaking the tenancy agreement and any other responsibility in connection with the holiday house lies only by the owner. The tourist office does not take any responsibility, except for those listed in these conditions. In case of natural disasters, strikes, war, pollution, oil-/gas reductions, currency restrictions, epidemics or other kinds of force majeure the owner and The Tourist Office can cancel the tenancy agreement without further notice or responsibility. Reservations The Tourist Office makes reservations regarding price changes, law reforms, increased taxes, changes in exchange rates and misprints in the catalogue. As a result hereof, The Tourist Office reserves the right to change prices and conditions. Furthermore, The Tourist Office makes reservation for possible changes in the number of houses offered for rental.

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